After I communicated my concerns, his boss told me he thinks me and other regulars should be ambassadors for his room ! You kidding me, you want me to tell people how great it is here when you treat us poorly. I then requested to meet with him and his boss.
Three times he told me he would call me back and never did. To give a example, I was getting nowhere with the new manager while I was trying to discuss some problems. The rake is higher than most, but more importantly they have zero customer skills and a few horrible dealers that they keep for some reason. First, I've played in a lot of rooms across the US and have never found one that is worse then my home casino.
